FAQS

 

  

EMERGENCIES -- WE ARE ALWAYS AVAILABLE!

  • If your child is experiencing a life-threatening emergency, call 911 or go to the nearest emergency room before calling the office.

  • One of our clinicians is always available and on-call for emergencies.  If it is after hours or on a weekend or holiday, your call will be answered by our answering services.  Please leave a message with them and the on-call provider will be paged.

  • During regular business hours (Mon – Fri  8:30 a.m. – 5:00 p.m.), one of our clinicians can be interrupted if there is an emergency. We ask that you call before coming to the office if possible.

CAN I GET A SAME-DAY APPOINTMENT?

  • Same-day appointments are generally reserved for sick or acute care visits.

  • To schedule a same-day appointment for your child, please call as early in the day as possible.

  • If you are unsure whether your child should be seen for a same-day visit or not, please call the office and ask to speak with a clinician who can answer your questions.

ADOLESCENT CONFIDENTIALITY

We want to recognize and support our teenage patients' evolving maturity and independence. Adolescence is a time of transition toward adulthood, and we believe that we should support this healthy transition. Please read our confidentiality policy for adolescent patients.

PRESCRIPTION REFILLS

Please plan ahead so that we can process your child’s prescription appropriately. We ask that you call during regular business hours and allow a minimum of 5 business days to fulfill your request.

In order to refill a prescription, we will need the following information:

  • Patient name

  • Medication name

  • Dose and frequency of the medication

  • Pharmacy name and address

ADHD Medication Refills:

  • Medications like Concerta, Ritalin, and Adderall are federally controlled substances.  These refills can now be sent electronically to the pharmacy.

  • For ADHD medication refills, we ask that you call during regular business hours and allow a minimum of 5 business days to fulfill your request.

  • With all prescription medications, it is the parent/patient’s responsibility to keep track of medications and call for refills BEFORE the prescription runs out.

IMMUNIZATIONS

Our providers firmly believe that vaccines are safe, and that all children and adolescents should receive all of the recommended vaccines according to the current schedule published by the Centers for Disease Control and Prevention (CDC) and the American Academy of Pediatrics (AAP). You may call us with any questions you have about our immunization policies.


To learn more, please review the  recommended immunization schedules below:

TEST RESULTS

  • We will be sending routine normal lab results through MyChart. For this reason, it is important that our office has the correct e-mail and contact information for you and your child on file, and that you are registered to use MyChart. 

  • Please click here to read more about the interpretation of medical test results.

  • If your test results are abnormal, or if you have any non-routine or urgent lab tests or diagnostic imaging done, our clinicians will contact you via telephone to discuss the results and any necessary follow-up. 

  • You are always welcome to schedule an appointment to discuss test results. 

HEALTH FORMS

  • Your child’s health form is given out at the time of his/her routine annual visit. This form is accepted at daycare programs, schools, athletic programs, and camps for one year from the date of the routine physical exam.

  • In addition, you can download and print the health form at any time from your MyChart account.  Please call the office if you need to set up your account.

  • Patient Forms for Camp, College, Sports, Etc.  We kindly ask for a minimum of 5 business days for completion of all forms. There is a $15 fee that must be paid when forms are dropped off. If you fax or email your forms please call the office to make a payment by phone. Making the payment will allow us to begin the process. Failure to do so will delay the completion of your forms. Once forms are completed the office can mail them to your home address or you can pick them up at the office during office hours. Due to HIPAA Regulations, we are unable to email or fax any medical information.

REFERRALS

We ask that you call the office at least 5 business days prior to your appointment with a specialist. We require the following information in order to process the referral:

  • Date of the appointment

  • Name of the specialist and/or name of the practice

  • Phone and fax number of the specialist and/or practice

Please contact your insurance provider directly if you have questions about your coverage.

COPAYS, INSURANCE, AND BILLING

  • Copays are due at the time of the visit. We accept cash, check, MasterCard or Visa.

  • Most insurers do not require a copay for an annual exam. However, in some instances during a routine exam, our clinicians may need to give more attention to a chronic condition, treat a new illness, or address an injury. Insurers view this additional time as a separately billable service. Depending on your insurance coverage, this will appear as a copay or an amount that is applied to your deductible. 

  • We accept most health insurance, including managed care plans (HMO, PPO), private indemnity (private insurance), and subsidized insurance (Medicaid, MassHealth).

  • Please remember to bring a valid insurance card with you to the office for every visit.

  • Please contact your insurance provider directly with questions regarding coverage.

575 Mt Auburn St STE 101, Cambridge, MA 02138, USA

Phone (617) 547-1995

Fax (617) 492-1118

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